If you own or operate a commercial business, you need to know that commercial HVAC requirements are much different from residential ones. This applies even to a smaller facility. Commercial systems must work longer, handle greater volumes of heating and cooling, and deal with a larger number of people.
Because of this, your commercial AC system needs specially trained and equipped technicians to handle any repairs it might need over the summer. How can you find the right contractors and technicians for these jobs?
We’d love to stop this blog post right here and say that you’ve already found the right team—us! Many people know us for our quality residential services, but we provide top-quality commercial HVAC services as well, from maintenance and installation to fast commercial AC repair in Mcdonough, GA and throughout South Metro Atlanta. But we’ll explain more what you want in a commercial AC repair technician and why we’ve got it.
Licensed and Insured
This is the starting point for finding a contractor who is a true professional. Any “contractor” who can’t show you proof of a state license and insurance coverage isn’t a professional or a contractor to trust. A license ensures that a company has passed the stringent state requirements to operate as an HVAC contractor, which includes having full insurance. Insurance is essential because it protects you, the client, from having to pay for damages or injuries that might be incurred on-site to your house or an employee. We are fully licensed and insured.
Family-Owned and Operated
You might at first think it’s better to work with a large national company when you have commercial HVAC needs. But the big national companies don’t have a personal and customized approach to handling AC repairs. When you call one of these companies to have commercial AC repair, the work is farmed out to whatever location is nearest and whoever is available. When you work with a family-owned HVAC contractor, you get people who know you and know your business. We’ve been family-owned and operated since 2001 and we have the same capabilities as any of the national chains.
Awards and recognitions from reliable sources can tell you a great deal about a company. For example, Premier Heating & Air won the Air Georgia Power #1 Conversion Dealer and the Lennox Centurion Award—awards coming from a utility company and one of the top manufacturers of HVAC products. We also are rated by the Better Business Bureau.
Does a contractor promise to back up the work performed? This shows a level of professionalism and confidence in what they do. We offer several guarantees and promises at Premier: a satisfaction guarantee for one year on installations we perform, and a promise that if we ever fall short, tell us and we’ll make it right!
This sounds odd to people: why would a company want to hear complaints from customers? For us, this is an important part of our business. We want to learn from customers who are dissatisfied, and we want to correct anything that our customers don’t like. This is just how we view professionalism—and it’s a quality you won’t find with many contractors.